WorkAtHomeSpace
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| Thu May 03, 2007 6:16 pm Alpine Access - Customer Service Ambassador |
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Customer Service Ambassador
**You must live within two hours of the Alpine Access corporate office at 1120 Lincoln Street, Denver, Colorado
Would you turn away 30-60% discounts on clothing from a premier, high-quality clothing retailer?
Do you want a LEGITIMATE work-at-home career opportunity?
Do you like the idea of helping people but don’t want to work in a call center?
Alpine Access is currently recruiting Customer Service Ambassadors to work on our up-scale retail client program as fashion consultants. Benefits include steep clothing discounts, incentives and paid training.
Job Details and responsibilities
This Customer Service Ambassador enhances the customer experience
through the identification of the customers’ needs and opportunities, and then satisfying those needs while exceeding their expectations leading to the Ultimate Customer Experience. Agents working on this program will be responsible for delivering superior customer service in all
customer interactions which include: orders, product information, pricing, product availability, order expedites, returns and resolution of general customer issues.
* Answers incoming customer inquiries promptly and in accordance
with the established call-handling procedures using a professional phone manner
* Provides concise, quality customer service in a professional, timely and courteous manner
* Inbound – Catalog, Internet and Store Sales Calls including basic order inquiry. Will be up-trained to handle all customer service related
calls.
* This is not an ‘order taking’ position – more of a fashion consultant role.
* Required to up-sell a credit card on every sales call
* Possess excellent knowledge of products and merchandise.
Job Requirements and Experience required
· You must live within two hours of the Alpine Access corporate office at 1120 Lincoln Street, Denver, Colorado
· Excellent customer service, communication and relationship-building skills
· Active listening and attention to detail with the ability to quickly organize and multi-task in a fast-paced/changing environment
· Ability to empathize with the customer
· Ability to engender trust and engagement with customers and potential customers
· Ability to identify potential customer needs/opportunities for cross-selling (fashion assessment)
· Ability to identify, troubleshoot and resolve customer challenges including follow-through to ensure customer satisfaction
· Ability to handle conflict over the phone – win/win attitude
· Computer literate – ability to navigate through multiple screens
· Knowledge of high-end fabrics, current clothing
· Must maintain a reliably quiet and professional work environment
during working hours.
· A reliable personal computer which meets our minimum system requirements (visit https://www1.alpineaccess.com/external/agentRequirements.html for
information) styles and trends
· Ability to work independently and multitask
· Reliable high-speed ISP service in the form of DSL or Cable.
· Ability to be on the Internet and on the phone at the same time without the use of a cell phone, digital or VoIP phone.
Job Specifics
* Part time schedules are 25 hours/week
* Must successfully complete a background check.
* Schedules range from 11 am to 9 pm (Mountain Time), Monday
through Sunday
* Pay is $9.00 per hr ($7 per hour for paid training) plus incentives
* Frequent contests with prizes and gift cards
How to apply
For consideration, click here or cut and paste to your browser:
http://www.alpineaccess.com/alpine/recruiting/EmployeeApplication.jsp?jobcode=jcrew
You will be contacted by an Alpine Access recruiter after you fill out an application.
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